Customer Service
Returns & Exchanges
Return Policy:
We will accept defective products with return authorization approval number. Please do not attempt to return without contacting freakchest.xxx first. If you receive a defective product we will gladly replace it within 30 days of sale.

Shipping
Simply choose the products you need to order.
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We will ship your order discreetly, in a brown box and a shipping label.
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Inside the box will be a packing list of the items ordered.
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You will also see a list of the contents and the weight.
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We respect your privacy. All orders from FreakChest are shipped in plain packaging using the return address "XR LLC". If you require more information please see our privacy policy.
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Items in total weight with packaging are shipped via USPS ( Holidays and weekends are observed) items over total weight of 5Lbs. are shipped UPS Ground, prices are subject to UPS website.
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Your Privacy is Guaranteed!
We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site's order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to process your orders. We do not make our list of registered customers available to other companies. Our promise to you is outlined in the following privacy statement:
Information We Collect and How It's Used
Domain Names
When a visitor comes to our website, our web server recognizes only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.
Cookies
Cookies are pieces of data your web browser stores on your hard drive.
Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. FreakChest does not use cookies to gather any personal information. Cookies are used to keep track of your shopping cart selected items while shopping.
Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to Sextoy Distributing.
Other Information We Collect
When you purchase a product on this website, we ask you for the following information: name, address, phone number, e-mail address and credit card. This information is used to process and follow up on your order. All information we collect from you is stored in a secure database.
Disclosure of Information Policy
We never make your information or e-mail address available to any other company or organization without your permission.
The above privacy statements are subject to valid requests by law enforcement agencies and/or judicial process
